Statement of Patient Rights

Patient Rights

Advanced Orthopedic Pain Management & Wellness Center

Patients Have the Right To:

• Receive care without discrimination based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, marital status, or medical diagnosis

• Be provided care that respects individual values, preferences, strengths, cultural background, and personal choices

• Have privacy respected during treatment and when addressing personal care needs

• Review and obtain copies of their medical records upon written request, in accordance with applicable law

• Receive referrals to another healthcare provider or facility if Advanced Orthopedic Pain Management & Wellness Center is unable or not authorized to provide the necessary physical or behavioral health services

• Participate directly, or through an authorized representative, in treatment planning and healthcare decisions

• Choose whether to participate in research studies or experimental treatments

• Receive assistance from a family member, legal representative, or another chosen individual in understanding, protecting, or exercising patient rights

• Be treated with dignity, courtesy, respect, and consideration at all times

• Be free from abuse, neglect, exploitation, coercion, manipulation, sexual misconduct, restraint, or seclusion

• Submit complaints or grievances without fear of retaliation

• Be protected from the improper use, taking, or misappropriation of personal or private property by any clinic staff member, employee, volunteer, student, or contractor

• Consent to or decline medical treatment, except in emergency situations, and withdraw consent prior to treatment initiation

• Receive information regarding alternatives to medications or procedures, including potential risks and complications, except in emergencies

• Be informed of the clinic’s policies related to advance healthcare directives and the patient grievance process

• Provide consent prior to being photographed, except when photographs are required for identification or administrative purposes

• Authorize the release of medical or financial information only with written consent, unless disclosure is otherwise permitted by law

Patient Responsibilities

Patients Are Expected To:

• Provide honest, accurate, and complete information related to their health and care

• Inform clinic staff of current symptoms, medical history, hospitalizations, medications, and other relevant health information

• Notify staff of any safety concerns, perceived risks, or issues related to care

• Promptly report unexpected changes in condition to the appropriate healthcare personnel

• Follow the agreed-upon treatment plan and care instructions

• Ask questions when information is unclear or concerns arise

• Understand the potential outcomes of treatment choices and the consequences of not following the recommended plan of care

• Be aware of and cooperate with the healthcare professionals involved in their care

• Treat staff and other patients with respect and consideration

• Respect the privacy and confidentiality of fellow patients

• Use clinic property responsibly

• Fulfill financial obligations related to healthcare services in a timely manner

How to File a Complaint or Grievance

Patients or their authorized representatives who have concerns regarding patient rights, safety, quality of care, or clinic practices may submit a complaint or grievance without fear of retaliation. Concerns may be directed to clinic management or the designated compliance representative at Advanced Orthopedic Pain Management & Wellness Center.

Written complaints will be reviewed and addressed according to clinic policy. Patients also have the right to contact the appropriate state or regulatory health authority at any time.